📢 About the position:

TimeLog is looking for a Customer Support Ambassador who thrives on helping others, spotting patterns, and delivering not just answers—but real customer clarity. You'll be the first point of contact for many of our customers and a critical part of their experience.

But this isn’t a traditional support agent role. We’re building a Support org that is insight-driven, connected to Customer Success, and actively contributes to product improvement and documentation.

🎯 What You’ll Do:

• Respond to customer tickets with empathy, accuracy, and speed
• Act as an internal translator between product features and customer goals
• Identify and share ticket patterns and usage blockers with the CS and Product teams
• Support implementation projects or migrations as a support-side SME
• Help maintain and expand our knowledge base and self-service tools
• Be the “first to spot the signal” when a customer is slipping into at-risk territory

💡 You’ll Thrive If You:

• Speak Danish or Swedish fluently, and write clearly in English
• Have 1–3 years of experience in Support, CX, Customer Service, or Technical Roles
• Love solving problems, and get energy from customers (even the tough ones!)
• Are organized, curious, and eager to grow your career in SaaS
• Like being part of a collaborative team that shares feedback and celebrates small wins

🚀 Why Join TimeLog?

• We don’t treat Support as a ticket factory—we treat it as the frontline of customer intelligence
• You’ll get to work closely with Customer Success, Product and Professional Services
• We invest in our people: mentorship, development plans, and internal mobility
• Your voice matters—from feature bugs to better ways of working

🎁 About Us:

At TimeLog, we build industry-leading Professional Services Automation (PSA) software designed to help consulting and project-based companies grow through better time tracking, project planning, and billing.

We’re not just a software company — we’re a team of people who genuinely care about the customer experience, from the very first demo to long-term adoption and expansion.

Our success is guided by three core values:

• Listen – to our customers, to each other, and to what isn’t said
• Understand – before we solve, we seek to deeply grasp the why
• Contribute – to our teams, to our customers’ success, and to the TimeLog community

With customers in Denmark, Sweden and across Europe, we’re scaling with purpose — and building a culture where customer-centricity, autonomy, and collaboration thrive.