🔍 About the Role:
As part of our growing, strategic Revenue Operations team, we’re looking for a passionate Customer Success Manager (CSM) to join us on our customer-centric journey. You’ll own a portfolio of strategic customers, helping them onboard, adopt, and scale with TimeLog. This is not just a relationship management role: you'll be a strategic advisor, a value coach, and a trusted growth partner to your customers.

 🎯 What You’ll Do:

• Own the customer journey across onboarding, adoption, value realization
• Drive Success Plans and deliver QBRs for Customers in our Focus segment
• Monitor and act on customer health signals and usage patterns (HubSpot-driven)
• Collaborate cross-functionally with Support, Professional Services, and Product
• Provide customer insight that shapes product development and strategic decisions
• Be a segment champion: adapt your approach based on complexity, size, and maturity

💡 You’ll Thrive If You:

• Speak Danish or Swedish fluently, and communicate confidently in English
• Have 2–4+ years of experience in a Customer Success, Account Management, or Consulting role
• Understand B2B SaaS, ideally in the professional services, project-based, or ERP space
• Are confident leading calls with multiple stakeholders—including C-levels
• Are structured, curious, and value-driven (not afraid of HubSpot dashboards or Excel sheets!)

🎁 Why Join TimeLog?

• We’re investing in real Customer Success—not just putting a name on the door
• You’ll get real autonomy, real customers, and real impact
• You’ll work in a team that’s collaborative, ambitious, and just the right kind of nerdy
• We’re scaling responsibly, with a strong vision and supportive leadership

📢 About Us:
At TimeLog, we build industry-leading Professional Services Automation (PSA) software designed to help consulting and project-based companies grow through better time tracking, project planning, and billing.

We’re not just a software company — we’re a team of people who genuinely care about the customer experience, from the very first demo to long-term adoption and expansion.

Our success is guided by three core values:
Listen – to our customers, to each other, and to what isn’t said
Understand – before we solve, we seek to deeply grasp the why 
Contribute – to our teams, to our customers’ success, and to the TimeLog community

With customers in Denmark, Sweden and across Europe, we’re scaling with purpose — and building a culture where customer-centricity, autonomy, and collaboration thrive.