🐱‍🏍 Does this sound exciting to you?

• A dynamic workday filled with customer interaction and upsell strategy
• Assisting our customers’ growth by identifying further elements of our software that can support their journey
• Joining a company in rapid growth, focused on personal and professional development

📢 About the position:

As a Customer Success Manager, you will spend most of your time talking with our customers, ensuring that they are satisfied and identifying possible upsell opportunities. You will need to be proactive and understand the customers business enough to ensure the perfect match with our product packages.

The CSM is to ensure the upsell effort in the Customer Success team and achievement of targets. This role lies in managing the upsell pipeline, ensuring that we are taking the right actions to reach our target, and actively cultivating the relationship with our customers.

🎯 In this role, your responsibilities are:

• Upsell Pipeline Management
• Upsell strategy
• Reaching monthly and yearly ARR targets for the CS team
• Define and implement upsell triggers with Product Managers
• Ensuring focused upsell effort
• Customer meetings
• Reporting on upselling successes, strategies and failures
• Engage and drive upsell activities within the CS team

🏆 Who you are:

• You master both Swedish and English at the negotiation level in writing and speech.
• You put the customer first, are a good listener, and master the smile through phone and writing. 
• You’re good at communicating complex business-related challenges.
• You can spot potential up-sales and see them through.
• You have a structured approach to your work and follow up on administrative processes.
• You’re good at keeping a sense of perspective during busy periods.

❤️ We’d love it if:

• You are passionate about customer experience
• You have a flair for IT systems and the ability to communicate this in layman’s terms.
  
• You have experience within sales - preferably within B2B or in a start-up. 
• You have previously worked with Zendesk and/or Hubspot

🎁 We offer:

• Diversity: We speak more than 15 different languages. Some TimeLoggers are young, others a bit older, some have university backgrounds, others don’t, some are city people, others prefer country life. But you can be sure that there is room for everyone.
• Flexibility: Work from where you feel most productive and comfortable. Whether it’s from home, so you can pick up your kids faster or from the office. It’s up to you!
• Never Stop Learning: We offer training & development programs because we want to see you succeed at work.
• Tools & Technology: We make sure that you get all the equipment and tools you need to do your work at the office, and we also make sure that your home office is adequately equipped.
• Family & Friends: In TimeLog, we treat you as a family member and not an employee. Everyone knows each other, and many of us are close friends outside work.