Customer Success Manager for Upsell

Our ambition is to be the world’s best PSA system. To achieve our goal, we need talented, passionate, and dedicated people to join our Customer Success team. Is this something for you? Read on.
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Are you good at listening, and can you put the customer first? Can you easily joggle both new and existing customers, and are you motivated by creating good results? Then you can become our next new colleague in TimeLog’s strong Customer Success team.

📢 About the position:

As a Customer Success Manager, you will be involved in many of TimeLog’s processes and tasks, from support to proactive communication and understanding customer business processes. 

The CSM for Upsell is to ensure the upsell effort in the Customer Success team and achievement of targets. It lies within this role to manage the upsell pipeline, ensure that we are taking the right actions to reach our target, and actively cultivate the relationship with our customers.

🎯 In this role, your responsibilities are to:
  • Upsell Pipeline Management
  • Upsell strategy
  • Reaching monthly and yearly ARR targets on upsell
  • Define and implement upsell triggers with PM
  • Ensuring focused upsell effort
  • Customer meetings with a focus on upsell
  • Report on upselling to Head of Customer Service
  • Engage and drive upsell activities within the CSM team.
🏆 Who you are:
  • You master English at the negotiation level in both writing and speech.
  • You put the customer first, are a good listener, and master to smile through the phone and writing.
  • You’re good at communicating complex business-related challenges in writing and speech.
  • You can spot potential up-sales and see them through.
  • You have a structured approach to your work and are good at following up on administrative processes.
  • You master both Danish and English at the negotiation level in writing and speech.
  • You’re good at keeping a sense of perspective during busy periods.
❤️ We'd love it if:
  • You have experience with customer service.
  • You have a good understanding of IT systems, so you’re able to guide our customers.
  • You have a flair for finance and possibly bookkeeping knowledge.
  • You have previously worked with Zendesk and chat-bots.
🎁 We offer:
  • Diversity: We speak more than 15 different languages. Some TimeLoggers are young, others a bit older, some have university backgrounds, others don’t, some are city people, others prefer country life. But you can be sure that there is room for everyone.
  • Flexibility: Work from where you feel most productive and comfortable. Whether it’s from home, so you can pick up your kids faster or from the office. It’s up to you!
  • Never Stop Learning: We offer training & development programs because we want to see you succeed at work.
  • Tools & Technology: We make sure that you get all the equipment and tools you need to do your work at the office, and we also make sure that your home office is properly equipped.
  • Family & Friends: In TimeLog, we treat you as a family member and not an employee. Everyone knows each other, and many of us are close friends outside work too.

Additional information

  • Remote status

    Temporarily remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

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